Frequently asked questions
Shipping & Returns
Quel est le statut de ma commande ?
Quel est le statut de ma commande ?
You can check the status of your order here. Enter your order number (you can find this information in your confirmation email) and email address to receive an order status update.
Do you offer free delivery?
Do you offer free delivery?
We offer free shipping on all orders within Europe, the Middle East, Asia and the USA.
What is your returns policy?
What is your returns policy?
If you have purchased a product from us and are not satisfied with it, you may return it within 30 days of your purchase for a full refund.
See the Return & Refund Policy for more detailed information.
How do I return a product?
How do I return a product?
- Contact - Send an email to return@radiaskinshop.com with "Returns" in the subject line, please include your order number and name in the email so that our representatives can better locate your order to initiate the process.
- Prepare - Make sure your item is in the same condition as when you bought it, packed in the original packaging with all contents included.
- Print & Send - Once approved, a specific RMA return label (non-prepaid) in PDF format will be emailed to you.
The RMA label will contain the correct return address.
Once received, please follow the instructions below:
- Print out the RMA label.
- Place the "Return Authorization Form" (the bottom half of the RMA label) in the package.
- Cut out the return label and stick it to the outside of the package.
- Send it to the return address with the carrier of your choice.
Products
What makes radiaskin different from other skincare brands?
What makes radiaskin different from other skincare brands?
Radiaskin combines the age-old wisdom of Korean beauty rituals with innovative formulas enriched with marine collagen and hyaluronic acid. Each product is designed to be effective and respectful of your skin.
Are radiaskin products suitable for all skin types?
Are radiaskin products suitable for all skin types?
Yes, we have developed our products to be compatible with all skin types, including the most sensitive. Our priority is to offer gentle yet effective skin care.
How does radiaskin help combat skin ageing?
How does radiaskin help combat skin ageing?
Our products are formulated with ingredients that promote skin elasticity and hydration, helping to reduce visible signs of aging such as fine lines and wrinkles.
How long does it take to see results after using radiaskin products?
How long does it take to see results after using radiaskin products?
Results may vary from individual to individual, but many of our customers report an immediate sensation of softer, more hydrated skin. Visible results, such as wrinkle reduction, can be observed after regular use over several weeks.
Can I use radiaskin with other skin care products?
Can I use radiaskin with other skin care products?
Absolutely. Radiaskin can be integrated into your existing skincare routine. We simply recommend applying lighter products first, such as serums, followed by our richer masks and creams.
Where are radiaskin products manufactured?
Where are radiaskin products manufactured?
Our products are designed and manufactured in Korea to the highest quality standards, using Korean technology and expertise, guaranteeing their effectiveness and safety.
Is Radiaskin committed to environmental responsibility?
Is Radiaskin committed to environmental responsibility?
Yes, we're committed to respecting the environment in every aspect of our production, from ingredient selection to packaging, by opting for sustainable practices.